Webinar: Billing office hours: for mental & behavioral health by Ensora Health

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About This Webinar

Have billing questions? We’ve got answers! Join our Billing Office Hours, an open hour-long session where you can connect directly with our RCM (Revenue Cycle Management) team.

This is your chance to ask anything about billing, whether it’s troubleshooting claims, understanding reports, or streamlining your processes. Our experts are here to provide personalized guidance and help you navigate your billing challenges with confidence.

No appointment needed. Just drop in, ask your questions, and leave with actionable insights to make your billing process smoother and more effective.

We’re here to support you. See you at Office Hours!

Londin Mair

Strategic Marketing Director

Chase Holeman

RCM Consultant

Chase brings seven years of experience in pediatric therapy, specializing in occupational, physical, and speech therapy, along with early intervention services. He has successfully collaborated with clinical staff, administrators, and developers to enhance and automate workflows through innovative technology solutions. Originally from Arkansas, Chase now resides in Colorado.

April Harkovitch

Sr. Director, RCM Operations & Service Delivery

April Harkovitch, B.S., AAS, PLCS, is Senior Director of RCM Operations & Service Delivery at Ensora Health (formerly Therapy Brands). With 23 years in healthcare and 18 years in leadership, she has deep experience guiding revenue cycle teams through the day-to-day realities of claims, payments, denials, and reporting. She also brings 16 years of vendor implementation experience, partnering cross-functionally to improve workflows and service delivery. In today’s session, April will share practical guidance to help you troubleshoot billing challenges and leave with clear next steps.

Lindsey Essary

Healthcare Technology, Sr. RCM Management

Lindsey Essary, CRCR (Certified Revenue Cycle Representative), is a healthcare technology professional specializing in senior RCM management. She works closely with billing teams to navigate common challenges—like claim issues, payment posting questions, and report interpretation—so practices can reduce rework and get to clear next steps faster. In today’s session, Lindsey will share actionable guidance and help you work through real billing questions live.

Morgan Schaiper

RCM Success Manager II

Morgan Schaiper is an RCM Success Manager II focused on helping billing teams work through day-to-day revenue cycle questions with clarity and confidence. Morgan supports practices in troubleshooting claim issues, reducing denials and rework, and strengthening workflows that help teams get paid faster. In today’s Billing Office Hours, Morgan will answer live questions and offer actionable recommendations you can apply immediately.

Gretchen Toussant

Sr. RCM Performance Manager

Gretchen Toussant is a Senior RCM Performance Manager focused on improving revenue cycle performance through practical workflows, clean claim habits, and smart follow-up strategies. She partners with billing teams to troubleshoot denials, clarify reporting, and identify the highest-impact fixes that reduce rework and accelerate payment. During Billing Office Hours, Gretchen will help you work through real billing questions live and leave with clear, actionable guidance.

Michelle Franca

RCM Specialist II

Michelle Franca is an RCM Specialist II focused on helping practices strengthen day-to-day revenue cycle workflows. She supports teams in troubleshooting claim issues, addressing denials, answering payment posting questions, and making reports easier to use for decision-making. During Billing Office Hours, Michelle will take live questions and share actionable recommendations to help you reduce rework and keep revenue moving.

Julianne Lorenzen

Manager, RCM Service Delivery

Julianne Lorenzen is a Manager of RCM Service Delivery focused on helping practices improve billing performance through stronger workflows and day-to-day execution. She partners with teams to troubleshoot claim and denial issues, clarify reporting, and identify the highest-impact process improvements that reduce rework and speed up payment.